Yardım

Size nasıl yardımcı olabiliriz?

Alıcılar, misafir tekneler, brokerler ve marinalar için yanıtlar.

Alıcılar

How do I search for a boat?

Use the boat search to filter by type, class, make, length, price, year and country. Lengths are shown in metres with feet alongside, and prices can be shown in your chosen currency at indicative rates.

How do I contact a seller?

Use the enquiry form on the listing. Your message goes to the listing brokerage by email and to its team inbox. If you are signed in, you can follow the conversation from your account.

Can I compare boats?

Yes. Add up to three boats to compare and see their specifications side by side.

Can I get alerts for new boats?

Save a search while signed in and we email you when a new boat matches.

Who holds the deposit when I buy?

The brokerage, normally in its client account under the sale agreement. KeelFair never takes deposits or purchase money.

Misafir tekneler

How do I book a visitor berth?

Choose a berth, pick your dates and send a booking request with your boat details. The marina confirms or declines it. Your nights are held while the marina replies.

How do I pay for a berth?

You pay the marina directly once it confirms: on arrival, by bank transfer, with a payment link, or by card on the marina's own Stripe account. KeelFair does not take berth payments or commission.

Why do you ask for insurance and registration documents?

Marinas need them to accept a visiting boat. Only the marina's team can see them, and they are deleted automatically after your stay or if the request is declined or expires.

What if the marina does not reply?

If the hold runs out before the marina answers, the request expires and nothing is charged. You can send a new request.

Can I leave a review?

After a completed stay you receive a link to review the marina. Only guests with a completed booking can review, and the marina can reply publicly.

Acenteler

What does membership cost?

The first 6 months are free. After that, £3.99 a month per brokerage for unlimited listings, paid by card. No fee per boat and no commission.

Can my colleagues use the account?

Yes. Invite team members as Owner, Manager, Staff or Viewer from your team settings.

How do I add deck plans?

Upload an image or PDF per deck from the listing editor, or use the deck plan designer to draw a schematic on a hull scaled to the boat.

What happens if a month lapses?

We email you 14 and 3 days before your trial or month ends. Afterwards boats already live stay visible, but you cannot publish new ones until you pay again.

Marinalar

What does a marina pay?

The first 6 months are free. After that, £8.99 a month per marina for online booking requests and the marina tools. No commission on berths. If membership lapses, your profile stays visible but new requests pause.

How do guests pay us?

Directly. Connect your own Stripe account with Stripe Connect, or list a payment link, bank transfer or payment on arrival. KeelFair never holds the money.

How do booking requests work?

Requests arrive in your marina portal and by email. Confirm or decline before the hold expires. You can set how long holds last.

How do we set prices?

Set a per-metre nightly rate, a minimum charge, a weekly rate, seasonal prices, multihull surcharges and long-stay discounts per berth.

Can we answer reviews?

Yes. Each verified review can have one public reply from your team.

Daha fazla yardım mı gerekiyor?

Bize mesaj gönderin, e-postayla yanıtlayalım.

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